JAKARTA —
Chairman of the Indonesian Ombudsman Mokhammad Najih said that his agency handled 26,461 cases or public service complaints throughout 2023. The number of reports to the Central and Representative Ombudsman that had been completed reached 7,909 reports. Of this number, 40.38 percent of the public reports received were related to maladministration.
“The three highest allegations of maladministration are not providing services, protracted delays and procedural irregularities,” explained Najih in Jakarta, Thursday (14/3).
Najih added that the results of the 2023 Public Service Delivery Compliance Assessment nationally showed good improvement. This can be seen from the increase in the number of service providers entering the green zone or obtaining the Highest and Highest Quality Opinions compared to the previous year. Or 414 (70.7 percent) entities will enter the green zone in 2023, higher than 272 (46.42 percent) in 2022.
However, the Ombudsman still found corrective actions that had not been implemented by a number of entities. Because of this, the Ombudsman issued recommendations again, including maladministration of compensation for land acquisition by the Lhokseumawe City Government, and maladministration regarding the dismissal of village officials in Gorontalo Regency.
Chairman of the Indonesian Ombudsman, Mokhammad Najih. (Photo: Indonesian Ombudsman)
“Of the total 586 service providing entities, there are 414 (70.70 percent) in the green zone, 133 (22.66 percent) in the yellow zone (medium compliance) and 39 (6.64 percent) in the red zone (low compliance ),” he added.
The Ombudsman has also collaborated with Commission II of the DPR RI to visit 52 city districts to listen to public complaints about public services.
In addition to resolving public reports, the Ombudsman also prevents maladministration, including by providing 49 suggestions for improving public service policies to institutional ministries.
The Vice President asks that public services be easy to access
Vice President Ma'ruf Amin asked that public services be easily accessible to the public and not complicated. Public service providers, stressed the vice president, cannot work normally because quality public services are an important factor in creating a good business climate and attracting investment.
“Public services that are easily accessible to all levels of society and are not complicated are a reflection that the state is present in society,” said Ma'ruf Amin.
According to him, the central and regional governments continue to improve through bureaucratic reform policy programs so that public services are better and more inclusive. Ma'ruf also asked the Ombudsman to continue to synergize with stakeholders such as ministries/institutions and regional governments. This is so that public service complaints can be expanded and followed up.
“Also increase public literacy regarding their rights to obtain good public services. In this way, the public can participate in monitoring the implementation of public services through the various complaint channels available.” (sm/em)